At Bazoria, we connect customers with a wide range of merchants through our platform. Our goal is to make your shopping experience as smooth as possible. As every merchant on Bazoria sets their own return and refund policies, it is essential to review each merchant's specific policies before placing an order.

## General Guidelines for Returns and Refunds:

1. Merchant-Specific Policies**:
Each merchant on Bazoria has their own return and refund policy. Please ensure you review the **merchant’s store profile** for their policy on returns, refunds, and exchanges before completing your purchase.

2. **Communication with Merchants**:
If you have questions about a product or its return/refund process, you can contact the merchant directly through their **social media page** or any other communication channels provided on their store profile. Be sure to reach out to them promptly if any issues arise with your order.

3. **Initiating a Return or Refund Request**:

• Review the merchant’s policy to understand the return window, acceptable conditions, and any associated costs (such as shipping fees).
• Follow the steps outlined by the merchant for initiating a return or refund.
• Ensure you keep all communication between you and the merchant for reference, in case of further disputes.

## Dispute Resolution:

If you’re unable to resolve the issue directly with the merchant:

1. **Communicating via Bazoria**:
You can communicate directly with the merchant through Bazoria’s platform. In the event of a dispute, we recommend trying to resolve it by messaging the merchant and providing all necessary details regarding the issue.

2. **Merchant Ratings and Feedback**:
After resolving your issue (or in the case that it remains unresolved), you can **rate your experience** with the merchant, the product, and leave feedback. These ratings help other users make informed decisions and hold merchants accountable for their services.

3. **Contacting Bazoria Customer Support**:
If the merchant is unable or unwilling to resolve the dispute, you may escalate the issue by contacting **Bazoria Customer Support**:

• Include your **order number** and a detailed explanation of the issue.
• A customer support representative will review the communication history between you and the merchant to assist with resolving the issue.
• We strive to mediate disputes fairly and ensure both customers and merchants are treated respectfully.

## Important Notes:

• **Policy Variations**: As each merchant operates independently, policies may vary. Some merchants may offer **no refunds**, while others may allow returns or exchanges under specific conditions. Always check the policy before making a purchase.
• **Non-Returnable Items**: Some products (such as perishables, personalized items, or digital goods) may be non-returnable based on the merchant’s policy. Please ensure you’re aware of these exceptions.

## Contact Us:

For further assistance, feel free to visit our Contact us page. Please ensure you include your order number and any relevant communication when reaching out to customer support.